When Delivery Meets Care: Inside HAAT’s Captain+ Initiative

Couriers trained as first responders, bringing help and care to the streets while delivering your orders.

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• At HAAT, delivery has always been about more than bringing orders from restaurants or stores to your doorstep.
• It is about being present in everyday life, across streets, neighborhoods, and meaningful moments.
• With the launch of Captain+, HAAT is taking this presence one step further.
• In partnership with Hayan Medical Center, a new type of courier is introduced.
• Couriers who not only deliver essentials, but are also trained to respond to emergencies

A New Layer of Community Support

Captain+ is created with a simple but powerful idea. What if the people already moving across cities every day could also help save lives?

By training couriers in first aid and emergency response, HAAT is building a distributed network of first responders embedded within daily city life. These are individuals who are already nearby, already active, and now equipped to act when time matters most.

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Meet the First Cohort

The first group of Captain+ couriers has officially completed their training. Nine captains took part in an intensive program led by Hayan Medical Center, gaining practical skills that prepare them to respond in real situations.

Each graduate stepped into the field with the tools they need. A certified first responder ID, a dedicated Captain+ delivery box, a fully equipped first aid kit, and a vest that reflects both their role and their responsibility.

Right after completing their training, the captains returned to the streets. They are now active across 7 cities, continuing their daily work while also standing ready to respond to emergencies around them. In many cases, they are already closer to an incident than traditional emergency services. This proximity can make all the difference.

A Partnership That Makes It Possible

This initiative is built on collaboration. HAAT brings reach, mobility, and a strong operational network. Hayan Medical Center brings medical expertise, training, and professional guidance. Together, they have created a model that is both practical and scalable.

Dr. Tamer Na’ama, Director of Hayan Medical Center, sees this as “part of a larger shift. A way to bring healthcare closer to the community and to expand who can play a role in emergency response.”

Whereas for HAAT, Captain+ is not a one time initiative. It reflects a broader belief in what a delivery platform can be. As CEO Hasan Abbasi puts it: “the goal is not only to deliver orders, but to create real impact within the communities the company serves.”

The next step is already underway. Expanding the program, training more captains, and reaching more cities.

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Redefining the Role of a Courier

Captain+ challenges a familiar idea. It asks us to see couriers differently.

Not just as part of a service, but as part of a living network within the city. People who are present, trusted, and now trained to help in moments of urgency. It is a shift that feels both natural and necessary.

And it may well set a new standard for what delivery platforms can do when they look beyond logistics and toward community.

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Watch full video here:

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ENDS

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