Terms of Use

These general terms (hereinafter: "Terms of Use" and/or "Agreement") shall apply to the services (as defined herein) provided to you (hereinafter: "you" or "user") by HAAT Delivery Ltd. (hereinafter: "HAAT") and/or its affiliates.

Please read these Terms of Use carefully before using the platform and/or the services offered by HAAT.

By using the platform and/or HAAT’s services, you agree to these Terms of Use, which shall be binding on you. If you do not agree to these Terms of Use or any part thereof, you must refrain from using the platform and the services offered through HAAT.

The Terms of Use are written in the masculine form for convenience only and are intended to include all genders equally.

In the event of any inconsistency or conflict between the Hebrew version of these Terms of Use and any other language version, the Hebrew version shall govern and prevail for all services provided in Israel.
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Definitions
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"Platform": the HAAT DELIVERY technological platform of HAAT, through which a user can order products from partners;

"Product": a partner’s product offered for sale on the platform;

"Order": an order of a product via the platform;

"Partner": a business or merchant who has entered into an agreement with HAAT to display and sell its products and/or services on the platform;

"Courier": An individual or entity providing delivery services for HAAT and/or a partner.
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The Service
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1. HAAT provides users with a platform ("the service") through which a user can order products from a partner in an easy, fast, and efficient manner. Users may also elect to purchase delivery services, provided by HAAT’s subcontractors, for an additional delivery fee by selecting the "regular order" option ("delivery services"). If the user does not wish to use delivery services, they must choose "self-pickup" and collect the order themselves from the relevant business. HAAT also provides user support services (as determined from time to time at its sole discretion) through the HAAT service center ("support services").
2. It is acknowledged that delivery and support services are ancillary to the main service and are offered at HAAT’s sole discretion as needed. For the provision of services, including ancillary services (such as delivery via HAAT’s suppliers and support via the service center), the user may be charged delivery fees and/or operational fees and/or handling fees and/or service fees and/or any other relevant payment. The price of services may change from time to time at HAAT’s discretion and without prior notice, depending on various parameters (for example, delivery service cost depends on the distance between the partner’s location and the delivery point specified by the user when placing the order). The relevant service price will be displayed to the user on the platform before confirming and placing the order.
3. When an order is placed through the platform, HAAT will forward the order for approval to the relevant partner, who may accept or reject the order at their discretion and according to the arrangement between HAAT and the partner. Upon the partner’s approval, a binding agreement is formed between the user and the partner, with HAAT not being a party to the agreement.
4. HAAT will provide the user with a tax invoice/receipt detailing the ordered products, delivery service costs (if relevant), and any additional services ordered. When the user chooses delivery services, the cost will be listed separately on the invoice.
5. The partner determines, at its discretion and according to available inventory, which products are offered for sale on the platform and provides relevant information about them, including price, features, ingredients, manufacturer, content, instructions for use, etc. The information displayed about the partner is provided AS-IS as received from the partner, who is solely responsible for its accuracy and compliance with the law.
6. If the user has concerns about a product (e.g., allergies or dietary restrictions), they must read the label on the product (if relevant) and/or contact the partner directly for further information. HAAT does not assume any responsibility or liability for products sold by partners on the platform; all such responsibility lies exclusively with the relevant partner.
7. The partner may impose restrictions (such as quantity or size limits) on product purchases at their discretion. Orders may be subject to additional terms relating to the partner and/or HAAT and/or the agreement between them.
8. If a selected product is unavailable or of inadequate quality, the user must choose from alternatives offered (replacement product, removing the product, or canceling the order). If no alternative is chosen, the order will be supplied without the unavailable products, and the user will not be charged for unavailable items.
9. To place an order, a user may be required to pay a minimum amount. If the total price of the products in the order does not reach the required minimum amount, the user can add more products to his order and/or choose the “pay the difference” option to complete the order.
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Additional Service Provisions
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1. The HAAT service is available to adults only (over the age of 18).
2. Order fulfillment is subject to partner approval, courier acceptance (if chosen), and user payment, cash or credit card (subject to transaction approval), as detailed in the order confirmation, to HAAT and/or its affiliates.
3. Delivery services to the user’s location or to any other address are subject to HAAT’s operational areas and restrictions.
4. HAAT provides estimated delivery/pickup times but does not guarantee exact timing. The delivery time is only an estimated timeframe and may change or be updated in real time due to partner, courier, or external factors (traffic, weather, etc.).
5. The manner in which products are displayed on the platform will be determined by HAAT, at its sole discretion. Product images shown on the platform are for illustration purposes only and do not bind HAAT or the partner in any way.
6. The platform may include advertisements from partners or third parties; HAAT is not responsible for these.
7. For self-pickup orders, HAAT and/or the partner may determine the method by which to identify the user for the purpose of handing over the order at the pickup location.
8. Orders scheduled for delivery at specific times are subject to availability of this service on the platform.
9. Without derogating from the provisions of the Terms of Use and subject to service availability, HAAT’s procedures, and applicable law, the user may indicate in the designated area within the service that they wish for the order to be left at the specified delivery location, without the user or anyone on their behalf being present at the time of delivery. In such a case, the user will not be entitled to claim that they did not receive the order or any part of it at the time specified by the courier who made the delivery.
10. HAAT or the partner shall be entitled to cancel the order and charge the user the full price of the order in the following cases:
    
    1. In the case of a "self-pickup" order, if the user does not arrive to collect the order from the business within 60 minutes from the time the order is ready for pickup, subject to the business's operating hours;
    2. In the case of a "regular order" or a "scheduled order," if the user is not present at the location they confirmed for receiving the order;
    3. If it is not possible to reach the user by phone (according to the contact details provided on the platform) after reasonable effort or two attempts by the courier making the delivery;
11. HAAT, the partner, or the courier shall be entitled to charge the user an additional “delivery fee” if they are required to make an additional delivery to the same user due to the user not being available to receive the order at the designated time.
12. HAAT strives to continuously and in real time update the operating hours and service availability on the platform; however, changes may occur.
13. As part of the ongoing development of its services, HAAT reserves the right to make changes to the platform, including the addition or removal of features, products, and partners, in whole or in part. In addition, HAAT reserves the right to decline or cancel orders that have been received at its sole discretion, subject to providing notice to the user.
14. Users acknowledge that during the use of the HAAT platform, they may be exposed to content or information that is inaccurate, incomplete, misleading, illegal, or offensive. HAAT does not review and is not responsible for content or information provided by third parties, including partners, or for any direct or indirect damages arising from such content.
15. When using HAAT services, the user undertakes to act in accordance with the law, including all matters relating to the purchase of age-restricted products such as alcohol, tobacco products, medicines, and similar items. By purchasing such products, the user declares that they meet the legal age requirements. When delivering age-restricted products, the courier is entitled to request identification as a condition for delivery. HAAT reserves the right to refuse the delivery of age-restricted products in accordance with the law (for example, delivering alcohol to a user who appears to be intoxicated). If the delivery of age-restricted products is refused by HAAT and/or any of its affiliates for the reasons described above, HAAT may charge the user the delivery and handling fees (if applicable) as compensation for returning the products to the partner.
16. For the avoidance of doubt, users are responsible for obtaining and maintaining the necessary equipment (e.g., mobile phone) and required connections (e.g., internet) to access and use the platform, as well as for paying all costs associated with this.
17. It is acknowledged that HAAT reserves the right, at its sole discretion, to limit and/or suspend and/or block and/or remove and/or cancel and/or take legal action against any user who misuses the platform and/or violates the prohibitions detailed in these Terms of Use or any part thereof. Without derogating from the generality of the foregoing, HAAT reserves the right to cancel and/or delay and/or refuse to fulfill or deliver an order to a user, at its sole discretion, including due to a violation or suspected violation of the Terms of Use and/or harm or suspected harm to HAAT, the platform, and/or third parties. It is acknowledged that if HAAT cancels an order that has already been paid for, HAAT will ensure that the user is refunded as soon as possible in accordance with the law.
18. The user acknowledges and agrees that HAAT is the controller of the personal data collected about users on the platform, unless expressly stated otherwise. HAAT will manage, store, and process the personal data in accordance with its privacy policy and subject to the provisions of the law. For the avoidance of doubt, the use of personal data will be made solely for the purposes detailed in HAAT’s privacy policy.
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Cancellations, Returns, Credits, Promotions, and Discounts
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1. A user may cancel or modify an order after it has been placed only in accordance with these Terms of Use, the law, or if explicitly stated on the platform. Therefore, the user should carefully review their order before placing it to avoid any inconvenience.
2. In the event of a defect or delay in the delivery of the order and/or any other relevant issue related to the service, the user may contact HAAT’s customer service for inquiries, as detailed below.
3. Upon receipt of the order, it is the user’s responsibility to check its contents and ensure they match the invoice received. If there are any discrepancies, inaccuracies, or dissatisfaction for any reason, the user must notify HAAT without delay. In such cases, HAAT may request photos and/or other details to verify and document the user’s request. It is acknowledged that HAAT may not be able to assist if such notification is not provided promptly after the delivery of the order.
4. Notwithstanding the above, returns, cancellations, and refunds of orders will be carried out in accordance with and subject to the applicable laws and relevant regulations. Non-mandatory returns, cancellations, and refunds of orders will be at the sole discretion of HAAT’s and/or the partner. It is acknowledged that certain products may be excluded by law from the right of cancellation and return by consumers (such as perishable goods).
5. It is acknowledged that HAAT shall not bear any responsibility with respect to any additional or different warranty terms provided by the partners.
6. HAAT and/or the partner may grant credits, promotions, and discounts at their sole discretion and subject to all applicable laws, as well as to the terms and validity period determined by HAAT or the partner, as applicable. HAAT and/or the partner reserve the right to cancel, limit, or modify such benefits if they have been misused, used contrary to the terms, or granted by mistake or for incorrect reasons. Upon deletion and/or cancellation of a user account, any benefits associated with that account will no longer be redeemable.
7. Upon cancellation of an order in accordance with the Terms of Use, HAAT will refund the user any payment made for the products and services that were canceled, in accordance with the provisions of the law and subject to the credit card company's processing times. In the event of a delay in receiving the refund, the user may contact the credit card company to expedite the process. For cancellations not due to a defect or non-conformity, the user will be charged a cancellation fee equal to 5% of the order amount or 100 New Israeli Shekels, whichever is lower will apply.
8. The user shall bear the costs of returning the products. A product may be returned only if it has not been used and is in a condition that allows it to be resold. The user must keep the product and return it in its original packaging or in similar packaging. The user is responsible for any damage or depreciation in the value of the products while in their possession, including as a result of use, opening the packaging, damage, or spoilage. The right of cancellation does not derogate from the right of the partner and/or HAAT to claim compensation for damages caused to the returned products.
9. Returnable products must be returned as soon as possible after the cancellation of the order, and no later than 14 days from the date of the cancellation notice, to the partner’s point of sale from which the order was made. Returned products must not be used and should be kept properly and in their original packaging. In the case of cancellation due to a defect or non-conformity, an inspection will be conducted with the user and, if necessary, a collection date for the product will be arranged. Without derogating from the above, in certain cases, a cancellation notice may be submitted to HAAT in accordance with the arrangement with the relevant partner.
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Products
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1. As stated above, a user who has placed an order and discovered a defect in the products is required to notify HAAT and/or the relevant partner as soon as possible, providing a clear description of the defects. For retail products (perishable goods, service products, and other consumer products offered by the partner on the platform), notice of a defect must be given within a reasonable time after discovering the defect. Please note that in the case of defects in food products or other products that are perishable or have a short shelf life, it is important to notify about the defect as soon as possible to allow for proper investigation and verification. In the case of a defect in retail products, the user will receive a refund in accordance with the relevant laws.
2. It is emphasized that the user will be charged for products sold by weight based on the actual weight of the products at the time they are weighed by the business (for example, spices). Naturally, for products sold and supplied by weight, there may be a reasonable discrepancy between the estimated weight at the time of ordering and the actual weight of the products supplied. Therefore, the charge will be made according to the actual weight supplied to the user, and the user shall have no claim or demand in this regard. To cover possible price adjustments resulting from the difference between the estimate and the actual weight, HAAT will take one of the following actions: (a) hold a temporary authorization on the credit card (without actual charge); or (b) in the case of payment via Cibus, charge an additional 20% of the price displayed on the platform for products sold by weight. If the actual weight is higher than the estimated weight, HAAT will charge the difference using the temporary authorization or the additional charge made.
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Registration for the Service
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1. In order to receive the service and place orders through the platform, a user must create a personal account by entering their details in the designated area on the platform and update them if any changes occur. It is acknowledged that the account on the platform is personal, and the user is solely responsible for all actions performed through it. If the user suspects that any third party has had access to their account, they must immediately notify HAAT so that assistance can be provided.
2. Upon completion of the account creation process, HAAT grants the user a limited, non-transferable right to use the service as per these terms. Each user is permitted to create only one personal account.
3. In order to provide the highest level of service, HAAT may disclose personal information the user has provided to third parties in accordance with HAAT’s privacy policy. If the user objects to this, they should refrain from using the platform. HAAT does not store user’s payment information, as payment processing is handled by authorized third-party providers.
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Declarations
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1. The user declares that they will not perform any action that may harm or damage HAAT, the platform, the service, or the rights of third parties while using the platform. Without derogating from the generality of the foregoing, the user further declares that they will not perform the following actions while using the platform: (a) Use another person's account and/or access another person's payment information and/or create an account with information that does not belong to them; (b) Infringe the intellectual property rights of HAAT or any other party and/or use, copy, reproduce, remove, conceal, alter, or transfer any information, content, image, data, or proprietary content of others displayed on the platform; (c) Violate the privacy and/or rights of others in any way; (d) Circumvent or attempt to alter the payment mechanism on the platform and/or use automated tools and/or robots to access the platform and/or access the platform other than through HAAT’s official interface; (e) Perform reverse engineering, decompile, or take any action to discover any part of the platform’s source code and/or copy, distribute, reproduce, modify, or create a derivative version of any part of the platform and/or disrupt, block, or conceal marketing content displayed on the platform; (f) Provide ratings or reviews that are inaccurate and/or do not reflect their actual user experience
2. The user confirms that they are not located in a country designated as a “terror-supporting” state and that they are not listed on any prohibited or restricted parties lists in accordance with applicable law
3. The user declares that they are solely responsible for any information provided by them on the platform and/or to HAAT and/or its representatives.
4. The user undertakes to notify HAAT immediately and without delay of any defect and/or suspected defect in the products and/or the order.
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Payment
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1. The user may pay the purchase price stated in the order (which includes VAT on products as required by law, as well as delivery fees for the courier), either online by credit card or in cash upon receipt of the order.
2. By confirming the order on the platform, the user undertakes and is obligated to pay for the service, subject to the rights of cancellation, refund, or credit as detailed in these terms.‍
3. Credit Card Payment – by choosing to pay by credit card, the user agrees that the payment will be automatically charged to the credit card they have provided. It is acknowledged that HAAT uses third-party payment service providers to process payments; therefore, any payment information provided by the user is not stored by HAAT, but rather is stored and secured by authorized payment service providers in accordance with the law. HAAT may request an authorization hold from a user’s credit card issuer in order to ensure payment for an order placed.‍
4. Cash Payment – payment for an order in cash shall be made to the courier (upon receipt of the order) or to the partner (in the case of pick-up order)
5. Upon completion of payment, an invoice will be issued to the user and will be provided upon receipt of the order or sent to the user electronically, via the platform and/or by email.
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Agreement Period and Termination
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1. These Terms of Use constitute a binding agreement between a user of the service and HAAT, until further notice.
2. Either party may terminate the engagement (use of the service or provision of the service, as applicable), temporarily or permanently, at any time and for any reason.
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Intellectual Property
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1. All intellectual property rights (including, but not limited to, copyrights, rights in databases, catalogs, photographs, patents, utility models, designs, trademarks, trade names, trade secrets, know-how, and any other form of intellectual property rights, whether registered or not, including software, methods, systems, databases, applications, graphic files, images, computer code, written materials, and/or any other material or information) in the platform and/or the services and/or in connection therewith, are the exclusive property of HAAT and/or its subcontractors and/or HAAT’s licensors. For the avoidance of doubt, these Terms of Use do not grant users any intellectual property rights.
2. It is acknowledged that HAAT shall not be liable for any demand and/or claim and/or lawsuit and/or any other proceeding regarding infringement of intellectual property of its subcontractors and/or licensors and/or users.
3. The user hereby grants HAAT an irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use, edit, reproduce, distribute, display, and publish any content related to the platform and/or services, provided by the user. This content includes, but is not limited to, images, data, information, feedback, suggestions, texts, and other materials that are published or otherwise transmitted in connection with the HAAT service.
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Liability
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1. HAAT makes every effort to provide services at the highest level and to offer appropriate and complementary ancillary services. Nevertheless, HAAT does not represent or warrant any particular level of quality, suitability, efficiency, or accuracy, or that the services offered will be error-free or without malfunctions.
2. HAAT is responsible for confirming receipt of orders, transmitting the partner’s consent to fulfill them, coordinating between the courier and the partner, and transferring payments from the user to the partner only. The responsibility for preparing the products in accordance with the order and the schedules displayed on the platform, the quality of the products, and their packaging for delivery lies with the partner. Responsibility for the delivery during the performance of the delivery lies with the courier providing services to HAAT. If the partner provides delivery services, responsibility for the delivery (including coordination and supply, delivery times, pricing, and delivery fees) lies fully and exclusively with the partner.
3. HAAT is not responsible, and the user hereby releases HAAT from any liability for any damage and/or loss of any kind that may be caused to the user and/or any third party in connection with the inability to use the platform, accuracy of information or content, mismatch between the product and its description, product defects, communication failures or force majeure, all subject to liability imposed by law.
4. It is acknowledged that the partner has statutory responsibility under the law and is solely responsible for defects in the products, content, or preparation of the order, or other defects in the execution of the order, as relevant to the selected product. HAAT is not responsible in any way for information provided by the partner in the HAAT service (including product descriptions, illustrative images, or product prices) and does not provide any warranty regarding the availability, quality, or suitability of the products.
5. Without derogating from the above, HAAT’s liability for any damage in connection with a particular case or order shall not exceed the price of the products ordered and paid for by the user in connection with such case or order, as applicable.
6. It is acknowledged that HAAT shall not be liable to the user and/or any third party for any indirect damages resulting from the service and/or use of the platform.
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Miscellaneous
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1. Jurisdiction: these Terms of Use are governed by the laws of the State of Israel. The competent courts in Tel Aviv shall have exclusive jurisdiction to hear any dispute related to this agreement.
2. Assignment of Rights: HAAT may assign its rights and obligations, in whole or in part, under this agreement. The user may not do so without HAAT’s prior written consent.
3. Amendments: HAAT may amend, update, or cancel these Terms of Use from time to time and for any reason, by publishing the updated Terms of Use on the platform or in any other manner. If a user does not agree to the then-current Terms of Use, the user must cease using the service. Continued use of the platform and/or service after the Terms of Use are updated constitutes acceptance of the changes and the updated Terms of Use.
4. Contact Information:
   HAAT Delivery Ltd., Company No. 516136603
   Address: Al-Ruda, Umm al-Fahm 3001000, Israel
   Tel: 04-6000905
   Email: contact@haat.delivery 

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These Terms and Conditions in English are a translation of the original Hebrew version. In the event of any conflict or inconsistency between this translation and the original Hebrew version, the Hebrew version shall prevail and be deemed the binding and authoritative version.

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