This User Partner Privacy Policy (“Privacy Policy”) explains how Haat Delivery Ltd. and its affiliates (“HAAT”, “Company”, “we”, “us”, “our”) collect, use, store and share user (“you”) Personal Data (as defined below) from:
- Individuals who visit our informative website available at: https://haat.delivery/ (“website”), use our contact forms to inquiry about our services, or otherwise (“Prospects”).
- Clients who use HAAT's software application (the “Platform”) to order food beverages and other delivery services (“Services”).
- Job applicants who apply for a job at Company (the “Candidate”).
This Privacy Policy is an integral part of our Terms and Conditions (“Terms”). Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms. Prospects, Clients and Candidates may be individually or collectively referred herein as “you” or “your”.
In addition to this Privacy Policy, in the event you are a HAAT courier partner (“Courier Partner”), please review the Courier Partner Privacy Policy which applies to the processing of Personal Data when using HAAT Driver Platform.
Any Personal Data you provide is shared at your free will and consent (where required under applicable data protection laws), and you acknowledge that you are not under any legal obligation to provide us with Personal Data. However, we must collect or receive some Personal Data to provide the Service, and in case you choose not to provide us with such Personal Data, we will not be able to fulfill certain purposes, for example, provide certain Services or enable use of certain features – all as described below.
Policy Amendments
HAAT reserves the right to amend this Privacy Policy from time to time, at our sole discretion. The most recent version of this Privacy Policy will always be posted on the website and the Platform and reflected in the “Last update” heading. Any amendments to the Privacy Policy will become effective immediately, unless we notify otherwise. We recommend you review this Privacy Policy periodically to ensure that you understand our most updated privacy practices.
Data Controller Details
Haat Delivery Ltd. incorporated under the laws of the State of Israel, is the “Data Controller” (as such term is defined under Israeli Privacy Protection Law) of the Personal Data collected from you as detailed herein below.
If you have any question, inquiry, request or concern related to this Privacy Policy or the processing of your Personal Data, you may contact us and our privacy team as follows:
- By email: privacy@haat.deivery
- By mail: Haat Delivery Ltd., Al Ruda str., Um Al Fahm, 3001000, Israel
Personal Data collected by HAAT
We may collect two types of information from you, depending on your interaction with us:
The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from whom we have collected the Non-Personal Data. Non-Personal Data consists of technical information, and may contain, among other things, the type of operating system and type of browser, type of device, session duration, etc.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data” as defined under the applicable data protection law).
For the avoidance of doubt, any Non-Personal Data connected or linked to Personal Data shall be deemed as Personal Data as long as such connection or linkage exists. However, this Privacy Policy does not apply to any data insofar as it is held, processed, disclosed or published in a form which cannot be linked to an individual, such as anonymized or aggregated data which cannot directly or indirectly be used to identify you or to obtain information about you (“Anonymized and Aggregated Data”(. We may generate or extract Anonymized and Aggregated Data out of any databases containing your Personal Data and we may make use of any such Anonymized and Aggregated Data for our purposes as we see fit.
The table below details the types of Personal Data we may collect about you depending on your interaction with us, as well as how and for which purposes we process and use your Personal Data:
|Information Collected in the Course of Providing Our Services:
| Category of Individuals |
Type of Data |
Purposes and Operation |
| Prospects, Clients, Candidates |
Online Identifiers and Usage Data: When you interact with the website and Platform, we may collect online identifiers associated with your browser or device such as your Internet Protocol address (“IP”) and generate and assign to your device additional identifiers allowing us to individually identify you, such as a Cookie ID (“Online Identifiers”). Further, additional information is automatically collected regarding your “website online behavior”. Such information includes the pages you viewed, click stream data, access time stamp, etc. (collectively “Usage Data”). Online Identifiers and Usage Data are collected through our use of our or third party’s tools such as cookies and similar technologies.
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Online Identifiers and certain Usage Data are used:
• To operate the website and the Platform and enable their proper functionality (for example, in order to automatically recognize you by the next time you enter the website or Platform),
• For security and fraud prevention purposes (for example, to confirm you are a real person),
• For debugging and to resolve technical problems,
• To understand how individuals use the website and Platform,
• To measure effectiveness of some marketing campaigns we run in order to track conversions, build targeted audience, and market our services to people who have taken some action on the website and Platform.
Certain Online Identifiers and Usage Data are indirectly processed by third-parties marketing and analytic tools, for analytic and marketing purposes.
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| Prospects, Clients, Candidates |
Contact Information: If you voluntarily contact us for support or other inquiries either through an online form available on the website, by sending us an email or by any other means of communications we may make available to you, provide your feedback, respond to a survey, or otherwise, or interact with us in connection with the Services we provide, you will be required to provide us with certain information such as your name, email address, telephone number, etc. In addition, you can choose to provide us with additional information as part of your correspondence with us (“Contact Information”).
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Contact Information is used for:
• Provide you with the support you requested or to respond to your inquiry. The correspondence with you may be processed and stored by us in order to improve our client service and in the event, when we believe it is required to continue to store it, for example, in the event of any claims or in order to provide you with any further assistance (if applicable).
• We may use your email address in order to send you service communications and marketing promotions, such as new features, additional offerings, special opportunities or any other information we think you will find valuable (“Direct Marketing”) subject to applicable law.
• We will further use your email address, if applicable, under our suppression list, when you request to opt-out to ensure we comply with such preference and choice.
|
| Clients |
Account Details: In order to use our Services, you will be required to register and create an account. During the registration process you will be requested to provide us with your Contact Information (as defined above) and additional information (photo, ID number, postal address, hometown), payment information (e.g. cash, credit card, Apply or Google pay), password and other authentication and security credential information, etc. (“Account Details”).
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We will use this information to provide the client support needed, the Services, including facilitation of payments and order delivery, authentication, and to send you Direct Marketing (as defined above) communications.
We will retain such correspondence for as long as needed.
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| Clients |
Location: We may process your availability and exact or approximate location, including real-time geographic location of your mobile phone, to provide you with the delivery of your order.
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We will use this information for purpose of providing you our Services, for example, in order to provide you with the information on the delivery of the order. Location data is also required, for example, to estimate accurate delivery times.
Further, we may process your location data for solving your complaints and responding to incidents.
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| Clients |
Telemetry Data and Device Data: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; pages you have viewed; and additional information on how you interact with our services (“Telemetry Data”). We also collect information about your computer, phone, tablet, or other devices you use to access the Services, such as your connection type and settings when you access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data (“Device Data”).
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We use this information:
• To provide and improve functionality; to recognize you across different Services and devices; operate, maintain, and improve the Services.
• To troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features and technologies that benefit our clients and the public.
• To resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair the Services.
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| Clients |
Reviews and Feedback: To the extent you provide us with a review or feedback regarding any Services provided by the Company, along with the content of the review or feedback, you may be required to provide us additional information such as your full name, email address, address, etc.
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We will use this information for the purpose of:
• Corresponding with you and replying to your review, if we believe it is necessary.
• To offer you services, features or the like which we believe you might be interested in.
• To improve our Services including our client relationships.
• We may also use your feedback and reviews, in whole or in part, anonymously and as part of our marketing materials.
|
| Candidates |
Candidates Data: You may apply for a job at the Company through the website. Any information retained as part of your application on the website or during the recruitment process will be used by us as described below: Throughout the application and recruitment process, you may provide us (or we may otherwise collect or have access to) Personal Data about you, for example your identifying data such as name, contact details, resume/CV, work-related data, social media activity, etc. Personal Data may further include types of information defined under applicable Data Protection Law as “highly sensitive information”, which may include information such as financial information, health related information, etc. (“Candidates Data”). Candidates Data may include the following:
• Identification information: such as name, government-issued identification number, and copy of identification certificate (e.g., ID, passport), date of birth, etc.
• Contact information: such as email address, phone number, and address.
• Employment history: such as previous job titles, employers, employment periods, responsibilities, etc.
• Education and qualifications: such as information on degrees or certifications obtained, etc.
• Skills and expertise: such as information related to the candidate’s relevant competencies, skills, language proficiency, and any other expertise that may apply to the position the candidate applied for.
• Assessments and evaluations: information that might be gathered from interviews, tests, or assessments conducted by us or on our behalf during and as part of the recruitment process to evaluate the candidate’s suitability for the job position applied to.
• Background check results: information obtained through background checks, subject to applicable laws, such as employment history and education verification.
• Work eligibility: information regarding the candidate’s legal right to work in the relevant territory, such as work visa status, citizenship, etc.
• Communication and internal records: such as correspondences and phone call records or other interactions between you and us during the recruitment process.
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We will use this information for the purpose of:
• Job application evaluation: to assess the candidate’s qualifications, skills, and suitability for the position and role applied for, as well as, in some occasions and subject to applicable laws, to further identify potential matches with other open job positions within HAAT.
• Communications with Candidates: to facilitate our communications and correspondence with the Candidate during the recruitment process, including scheduling interviews, providing updates, and addressing inquiries.
• Reference checks, verifications, and work eligibility: to verify the accuracy of the information provided by the Candidate, including with regards to education. employment history and professional references, as well as, where we deem necessary or required by law, conducting background checks and to further confirming the Candidate’s legal right to work in the relevant territory and comply with immigration related requirements.
• Complying with our legal obligations: to ensure adherence to relevant laws, such as labor laws and regulations, etc.
• Decision-making: to facilitate the hiring and decision-making process, compare candidates, and decide upon the suitable candidate for the position.
• Record-keeping and documentation: to maintain records of the recruitment process, including evaluations, assessments, and decisions made.
• Administration and performance of human resources related duties, obligations, and procedures.
• Process improvements: to analyze and improve our recruitment practices, processes and strategies.
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Please note that the actual processing operation per each purpose of use detailed in the table above may differ. Such processing operation usually includes a set of operations, made by automated means, such as collection, storage, use, disclosure by transmission, erasure or destruction.
In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the website and services and to enforce our policies and agreements, as well as to protect the security or integrity of our databases and the services, and to take precautions against legal liability.
As mentioned above, we may also aggregate all personally identifying characteristics from any data we collect and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of the services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.
How We Collect Information
Depending on the nature of your interaction with us, we may collect information as follows:
- Automatically – certain Personal Data such as Online Identifiers and Telemetry Data is generated automatically and collected through the use of cookies and similar tracking technologies (such as pixels, tags, agent, etc.). For more information on the cookies we use and how to opt out of third-party collection of this information, please see our Section 6 below “Cookies and third party services”.
- Provided by you voluntarily – we will collect information if and when you choose to provide us with the information, such as through contact forms available on the website.
- Information Collected in the Course of Providing Our Services: We may collect information about you in the course of providing our services, for example, through our couriers, business partners, or similar third parties. This information is provided as part of your consent to use our services.
Personal Data collected by third parties
This Privacy Policy does not apply to any products, services, websites, links or any other content that are offered by third parties on the Platform and/or the Services. You should check the applicable third party agreements, and/or other third party policies. HAAT does not have any control over such third parties' privacy practices, or the technology used by such third parties in order to collect any personal data. You should thoroughly review such third parties' privacy policies before making any use of such third party's products and services.
Cookies and third party services
When you access to or use the website, the Platform or our Services, HAAT uses tracking mechanisms such as cookies and web pixels. The use of cookies is a standard industry-wide practice. Cookies are used by us for various purposes, including allowing you to navigate between pages efficiently, as well as for statistical purposes, analytic purposes and advertising.
A cookie is a small text sent and saved on your device for record-keeping purposes, which contain information about you. The cookies will not harm your device or files. Most browsers automatically accept cookies, but you may be able to modify browser settings to decline cookies. Please refer to the support page of your browser to learn more about how you can adjust your privacy and security settings. Please note that if you decline or delete these cookies, some parts of the Services and/or the Platform may not work properly. You can find more information about our use of cookies here: www.allaboutcookies.org
A web pixel is a technology that allows identifying readers of websites and emails, e.g. for identifying whether an email has been read.
This Privacy Policy does not apply to any products, services, websites, links or any other content that may be offered by third parties on the Platform. By clicking on a link to a third-party website or service on the Platform, a third party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third parties, and HAAT is not responsible for such third parties' privacy policies and practices. HAAT does not have any control over any third parties' privacy practices, or the technology used by any third parties in order to collect any personal data. You are advised to thoroughly review such third parties' privacy policies before making any use of such third party's products and services.
Sharing Personal Data with third parties
We share your Personal Data with third parties including with trusted partners or service providers that help us to manage our business operation, website, Platform, etc. You can find information about the categories of such third-party recipients in the table below:
| CATEGORY OF RECIPIENT |
DATA THAT WILL BE SHARED |
PURPOSE OF SHARING |
| Service providers and business partners |
All types of Personal Data depending on the applicable service provider or business partner, and your interaction with us.
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We may share Personal Data about you with third-party business partners and service providers that perform services on our behalf in connection with our services, such as cloud service providers, analytics and marketing service providers, our CRM provider, delivery partners, restaurants, and other businesses providing the delivered products as part of the services.
Where your Personal Data is shared with such third parties, we ensure that the third party will deal with your information only on our behalf and on our instructions and solely for the benefit of our business (and not for its own benefit).
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| Affiliated companies |
All types of Personal Data, as strictly necessary and on a case-by-case basis.
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We may share certain information with our affiliated companies, which will provide us with certain required services and for internal compliance and measurement.
In addition, certain information may also be shared with potential affiliated companies in the event of a potential business reorganization while we undergo certain due diligence processes. In such event, those potential affiliated companies are bound by confidentiality obligations.
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| Legal authorities, regulators, etc. |
All types of Personal Data as strictly necessary and on a case-by-case basis.
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To the extent permitted or required by applicable law, we may disclose information about you to third parties to:
(i) enforce or apply our terms of use or any applicable service agreement;
(ii) comply with laws, subpoenas, warrants, court orders, legal processes, or requests of government or law enforcement officials;
(iii) protect our rights, reputation, safety, or property, or that of our users or others;
(iv) protect against legal liability;
(v) establish or exercise our rights to defend against legal claims; or
(vi) investigate, prevent, or take action regarding known or suspected illegal activities; fraud; our rights, reputation, safety or property, or those of our clients or others; violation of our applicable policies and agreements; or as otherwise required by law.
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Data Security
HAAT has taken appropriate technical and organisational measures to keep your data safe and secure in order to prevent loss, misuse, unauthorized access, disclosure, alteration, destruction, and any other form of unauthorized processing. Although we take reasonable steps to safeguard information, and we cannot be responsible for the acts of those who gain unauthorized access or abuse our website, and we make no warranty, express, implied or otherwise, that we will always be able to prevent such access.
Please contact us at: privacy@haat.deivery if you feel that your privacy was not dealt with properly, in a way that was in breach of our Privacy Policy, or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) in the event that we discover a security incident related to your Personal Data.
International Data Transfers
You should be aware that personal data HAAT collects may be transferred to, processed and stored outside your jurisdiction, and that data protection laws in the jurisdiction where the information is collected stored and/or processed may differ from your jurisdiction. However, in all cases, we will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer. You hereby give consent to this transfer, processing and storage of your information outside its jurisdiction.
Data Retention
We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out.
Other circumstances in which we will retain your Personal Data for longer periods of time include: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements; (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges; or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data. Please note that except as required by applicable law, we may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.
Privacy Rights
Subject to the provisions of the Israeli Protection of Privacy Law, 1981 and related regulations, you have the right to review, correct, or delete Personal Data held about you in our databases. You may request to review your Personal Data by submitting a written request at: privacy@haat.deivery. If you find that the information is incorrect, incomplete, unclear, or outdated, you may request that it be amended or deleted. We will respond to your request in accordance with the timelines and procedures set out in applicable law. Please note that in certain circumstances, we may retain information as required by law or for legitimate business purposes, even after a request for deletion.
Children’s Data
Our Services are not intended for children under the age of 18. We do not, knowingly or intentionally, collect information about children who are under 18 years of age.
IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE SERVICE, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY.
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