Terms of Use for the HAAT Platform

These general terms (the "Terms of Use" or the "Agreement") apply to the services (as defined below) provided or to be provided to you (the "User" or "you") by HAAT Delivery Ltd. ("Haat") and/or anyone acting on its behalf.
Please read these Terms of Use carefully before using the Platform and/or the services offered by HAAT.
By using the Platform and/or HAAT’s services, you agree to these Terms of Use, and they shall be binding upon you. If you do not agree to all or any part of the Terms of Use, you must refrain from any use of the Platform and the services offered through it by HAAT.
The Terms of Use are written in the masculine form for convenience only, but apply equally to all genders.
In the event of any conflict between the Hebrew version of the Terms of Use and any version in another language, the Hebrew version shall prevail with respect to services provided in Israel.

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Definitions

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• "Platform" – HAAT’s HAAT DELIVERY technological platform in the mobile application, through which a User may order Products online from a Partner.
• "Product" – a Partner’s product offered for sale on the Platform.
• "Order" – an order of a Product placed via the Platform.
• "Partner" – a business or trader that has entered into an agreement with HAAT to display and sell its products and/or services on the Platform.
• "Courier" – a courier providing delivery services on behalf of HAAT and/or the Partner.

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The Service

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• HAAT provides Users with a Platform (the "Service") through which a User can place Product Orders in an easy, fast, and efficient manner. In addition, HAAT enables the User to purchase delivery services from HAAT’s subcontractors via the Platform, in return for payment of delivery fees ("Delivery Fees"), by choosing a "Regular Order" ("Delivery Services"). If the User does not wish to use the Delivery Services, the User must choose the "Self‑Pickup" option and collect the Order personally from the relevant Partner’s business. HAAT also provides Users with support services (as may be offered from time to time at 'sole discretion) through HAAT's customer service center ("Support Services"). For the avoidance of doubt, the Delivery Services and the Support Services are ancillary services to the Service, which HAAT offers to Users as needed and at its sole discretion.
  For the purpose of providing the Service and any ancillary services (including, among others, delivery services via Haat’s providers and support services via HAAT's customer service center), the User may be charged delivery fees and/or handling fees and/or operational fees and/or service fees and/or any other applicable payment. The price of the services may change from time to time at HAAT's sole discretion, without prior notice, and depends on various parameters (for example, delivery services may depend on the distance between the Partner’s location and the delivery address specified by the User when placing the Order). The applicable service price will be displayed to the User on the Platform prior to confirmation and placement of the Order.
  When an Order is placed through the Platform, HAAT will forward the Order to the relevant Partner for approval, and the Partner may accept and/or reject the Order at its discretion and in accordance with the arrangement between HAAT and the Partner. Upon the Partner’s approval of the Order, a binding agreement is formed between the User and the Partner, and HAAT is not a party to that agreement.

• HAAT will issue the User a tax invoice/receipt for transactions made by credit card or digital payment methods, detailing the Products ordered, the cost of the Delivery Services (if applicable), and any additional services ordered. In transactions paid in cash, the responsibility for issuing an invoice shall lie with the Partner or the Courier who receives the payment, in accordance with applicable law. Where the User selects Delivery Services, the cost of such Delivery Services will be indicated separately on the invoice.
• The Partner determines, at its discretion and subject to its available inventory, the Products offered for sale on the Platform, and provides relevant information about them, including information regarding price, attributes, ingredients, manufacturer, content, instructions for use, and so forth. The information displayed through the Service regarding the Partner and its Products is provided "AS IS" as received from the relevant Partner, and the Partner bears sole responsibility for such information, including for the price of the Products, the accuracy of the information, and compliance with applicable law.
  The User should not rely solely on the Product details as displayed on the Platform. If the User has any concern regarding a particular Product (including in the case of allergies or other dietary restrictions), the User is required to read the information on the Product packaging (where relevant) and/or contact the relevant Partner directly for further information and details as needed. For the avoidance of doubt, HAAT shall bear no responsibility for the Partner’s Products sold on the Platform, and the Partner shall bear exclusive responsibility for such Products and all that arises therefrom (including in relation to allergic Users, the packaging of the Order, the content of the Order, etc.).
• The Partner may impose various restrictions (such as quantity or size limitations) on the purchase of Products, at its discretion. Placing an Order may be subject to additional conditions relating to the Partner and/or HAAT and/or to the terms of the agreement between HAAT and the Partner.
• The Partner is solely responsible for displaying Products on the Service that are available for supply, and HAAT bears no responsibility in this regard. If a Product selected by a User is found to be out of stock at the Partner and/or is not of acceptable quality, the User will be required to select one of the alternatives available at that time in the Service (supply of a replacement Product, removal of the Product from the Order, or cancellation of the Order). If no alternative is selected for any reason, the Order will be supplied without the unavailable Products. The User will not be charged for unavailable Products that are not supplied, and if the User is charged for such Products, HAAT undertakes to credit the User’s account accordingly as soon as reasonably possible.
• In order to place an Order, a minimum payment amount may be required. If the price of the Products in the Order does not reach the required minimum amount, the User may add Products to the Order and/or choose the "Pay the Difference" option to complete the Order.

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Additional Provisions Regarding the Service

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• HAAT’s Service is available only to adults over the age of 18.
• Supply of an Order is subject to the Partner’s approval of the Order, acceptance of the Order by the Courier (if this option is selected), and payment of the consideration by the User, in cash or by credit card (subject to transaction approval), all as detailed in the Order confirmation, to HAAT and/or anyone acting on its behalf.
• Delivery of Orders to the User’s address or any other address is subject to HAAT's areas of operation and operational limitations, as may apply from time to time.
• HAAT provides estimated information regarding supply and pickup times for Orders and does not guarantee that an Order will be supplied exactly at the time displayed.
• Any supply time is only an estimate and may change or be updated in real time due to various circumstances related to the Partner, the delivery providers, or external factors, such as peak hours, traffic congestion, or weather conditions.
• The manner in which Products are displayed on the Platform will be determined by HAAT from time to time at its discretion. Product images displayed on the Platform are for illustration purposes only and are not binding upon HAAT or the Partner.
• The Platform may include advertisements of Partners and/or third parties, and HAAT shall bear no responsibility in this regard.
  In a self‑pickup Order, HAAT and/or the Partner may determine how the User will be identified before the Order is handed over at the pickup point.
• Advance Orders for supply at a specific time are subject to the availability of this service on the Platform.
• Without derogating from the provisions of these Terms of Use and subject to service availability, HAAT's procedures, and applicable law, the User may indicate in the appropriate place in the Service that the User wishes the Order to be left at the specified delivery location without the User or anyone on the User’s behalf being present at the time of delivery. In such a case, the User may not claim that the Order, or any part thereof, was not received at the time indicated by the Courier who carried out the delivery.
• HAAT or the Partner may cancel an Order and charge the User the full price of the Order in the following cases:
  
  • In the case of a "Self‑Pickup" Order, if the User does not arrive to collect the Order from the business within 60 minutes from the time the Order is ready for pickup, subject to the business’s operating hours.
    In the case of a "Regular Order" or "Scheduled Order", if the User is not present at the location approved for receipt of the Order.
  • If it is not possible to contact the User by phone (using the contact details entered in the Platform) after reasonable efforts, or after two attempts by the Courier performing the delivery.
  • HAAT, by itself or through anyone acting on its behalf, may charge the User an additional Delivery Fee if a repeated delivery must be carried out for the same User due to the User not being available at the original agreed time.

• HAAT endeavors to update the operating hours and service availability on the Platform on an ongoing and real‑time basis. However, changes may occur that have not yet been updated.
• As part of the continuous development of its services, HAAT reserves the right to make changes to the Platform, including adding or removing features, Products, and Partners, in whole or in part. HAAT also reserves the right to decline or cancel Orders received, at its sole discretion, subject to notifying the User.
• The User is aware that during the use of HAAT's Platform, the User may be exposed to content or information that is inaccurate, incomplete, misleading, unlawful, or offensive. HAAT does not review such content and bears no responsibility for content or information provided by third parties, including Partners, or for any direct or indirect damages arising from such content.
• When using HAAT's services, the User undertakes to act in accordance with applicable law, including in relation to the purchase of age‑restricted Products such as alcohol, tobacco products, medicines, and the like. When purchasing such Products, the User declares that the User’s age meets the legal requirements. When delivering age‑restricted Products, the Courier may require presentation of an identification document as a condition for delivery. HAAT may refuse to deliver age‑restricted Products in accordance with applicable law (for example, delivering alcohol to a User who appears intoxicated). If the supply of age‑restricted Products is refused by HAAT and/or anyone acting on its behalf for the reasons described above, HAAT may charge the User the Delivery and operational fees (if applicable) as compensation for returning the Products to the Partner.
• For the avoidance of doubt, the User is responsible for obtaining and holding the equipment (such as a mobile phone) and connections (such as internet access) required to access and use the Platform and for paying any costs associated therewith.
• HAAT reserves the right, at its discretion, to limit and/or suspend and/or block and/or remove and/or cancel and/or take legal action against any User who misuses the Platform and/or breaches the prohibitions set out in these Terms of Use, in whole or in part. Without derogating from the generality of the foregoing, HAAT reserves the right to cancel and/or delay and/or refuse to fulfill or deliver an Order to a User, at its discretion, including in cases of a breach or suspected breach of the Terms of Use and/or harm or suspected harm to HAAT, the Platform, or third parties. If HAAT cancels an Order that has already been paid for, HAAT will ensure that the User is credited as soon as reasonably possible, in accordance with applicable law.

• The User confirms and agrees that HAAT is the data controller of the personal data collected about Users on the Platform, unless explicitly stated otherwise. HAAT will manage, store, and process personal data in accordance with its Privacy Policy and with applicable law. For the avoidance of doubt, personal data will be used solely for the purposes set out in HAAT's Privacy Policy.

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Cancellations, Returns, Credits, Promotions, and Discounts

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• A User may cancel or modify an Order after it has been placed only in accordance with these Terms of Use, applicable law, or if explicitly stated on the Platform. The User should carefully review the Order before placing it, to avoid any inconvenience.
  In the event of a defect or delay in the supply of the Order, or any other issue related to the Service, the User may contact HAAT's customer service using the contact details set out below.
• Upon receipt of the Order, it is the User’s responsibility to check its contents and verify it against the invoice received. If there are discrepancies, inaccuracies, or any dissatisfaction for any reason, the User must inform HAAT without delay. In such a case, HAAT may request photos and/or further details in order to verify and document the User’s request. HAAT may not be able to assist if the notice is not submitted promptly after delivery of the Order.
• Notwithstanding anything herein, returns, cancellations, and credits for Orders shall be in accordance with, and subject to, applicable laws and regulations as may be in force from time to time. Cancellations, returns, and credits not mandated by law shall be at the sole discretion of HAAT and/or the Partner, as applicable. Certain Products may be excluded by law from the consumer’s right to cancel and return (such as perishable goods).
• HAAT bears no responsibility for any additional or different warranty terms set by Partners.

• HAAT and/or the Partner may grant credits, promotions, and discounts at their sole discretion, subject to applicable law and to the conditions and validity periods set by HAAT or the Partner, as applicable. HAAT and/or the Partner reserve the right to cancel and/or limit and/or modify any such benefits if misused or used contrary to the applicable terms, or if granted by mistake or based on incorrect reasons. If a User’s account is deleted or canceled, any benefits associated with that account will lapse and may not be redeemed.

• When an Order is canceled in accordance with these Terms of Use, HAAT will refund the User any payment made for the Products and services canceled, in accordance with applicable law and subject to the timelines of the credit card company. In the event of a delay in receiving the refund, the User may contact the credit card company to expedite the process. For cancellations not due to a defect or non‑conformity, the User will be charged a cancellation fee of 5% of the Order amount or 100 NIS, whichever is lower.
• The User shall bear the costs of returning Products. A Product may be returned only if it has not been used and is in a condition that allows it to be resold. The User must keep the Product and return it in its original packaging or in equivalent packaging. The User is responsible for any damage or depreciation in the value of the Products while in the User’s possession, including due to use, opening of the package, damage, or spoilage. The right of cancellation does not derogate from the right of the Partner and/or HAAT to claim compensation for damage caused to returned Products.
• Returnable Products must be returned as soon as reasonably possible after cancellation of the Order and no later than 14 days from the date of the cancellation notice, to the Partner’s point of sale from which the Order was made. Returned Products must not be used and must be kept in proper condition and in their original packaging. In the event of cancellation due to a defect or non‑conformity, an inspection will be carried out with the User and, if necessary, a pickup date will be coordinated. In some cases, a cancellation notice may be provided to HAAT in accordance with arrangements with the relevant Partner.

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Products

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• As noted above, if a User discovers a defect in Products after placing an Order, the User must promptly notify HAAT and/or the relevant Partner and provide a clear description of the defect. In the case of retail Products (perishable goods, service Products, and other consumer goods offered by the Partner via the Platform), the User must notify of any defect within a reasonable time after discovering it. In the case of defects in food Products or other items that naturally spoil or expire quickly, it is important to notify as soon as possible to allow appropriate investigation and verification of the defect. Where a defect is found in retail Products, the User will be entitled to a refund in accordance with applicable laws.
• The User’s charge for Products sold by weight will be based on the actual weight of the Products at the time of weighing by the Partner (for example, spices). In Products sold and supplied by weight, there may naturally be a reasonable deviation between the estimated weight at the time of placing the Order and the actual weight of the Products supplied. Accordingly, the User will be charged based on the actual weight of the Product supplied, and the User shall have no claim or demand in this regard. To cover possible price adjustments resulting from differences between the estimated and actual weight, HAAT may: (a) hold a temporary authorization on the User’s credit card or relevant digital payment method (without actual charging); or (b) in the case of payment by digital means such as credit card, Cibus, Ten Bis, Apple Pay, or Google Pay, charge an additional 20% of the price displayed on the Platform for Products sold by weight. If the actual weight is higher than the estimated weight, HAAT will charge the difference through the temporary authorization or the additional charge.

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Registration for the Service

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• To receive the Service and place Orders via the Platform, you must create a personal account by entering your details in the designated place on the Platform and update them as necessary. The account on the Platform is personal, and you bear sole responsibility for all actions carried out using it. If you suspect that any third party has gained access to your account, you must notify HAAT immediately so that HAAT may attempt to assist.
• Upon completion of the account creation process, HAAT grants you a personal, limited, non‑transferable right to use Haat’s Service as it may exist from time to time, in accordance with and subject to these Terms of Use. Each User may create only one personal account.
• In order to provide the Service at the highest possible level, Haat may display personal information supplied by you to third parties, in accordance with HAAT's Privacy Policy. If you object to this, please refrain from using the Platform. HAAT itself does not store your payment method details, as payment processing is provided by authorized third‑party payment service providers.

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Representations

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• The User represents that the User will not perform any action that may harm or damage HAAT, the Platform, the Service, or the rights of any third party while using the Platform. Without derogating from the generality of the foregoing, the User represents that the User will not perform the following actions when using the Platform: (a) use another person’s account and/or access another person’s payment details and/or create an account with details that do not belong to the User; (b) infringe intellectual property rights of HAAT or any third party and/or use, copy, duplicate, remove, conceal, modify, or transfer any information, content, image, data, or proprietary content of others displayed on the Platform; (c) infringe the privacy or rights of others in any manner; (d) circumvent or attempt to modify the payment mechanism on the Platform and/or use automated tools and/or robots to access the Platform and/or access the Platform other than through HAAT's official interface; (e) perform reverse engineering, decompile, or otherwise attempt to discover any part of the Platform’s source code and/or copy, distribute, duplicate, modify, or create derivative works of any part of the Platform and/or disrupt, block, or conceal marketing content displayed on the Platform; (f) provide ratings that are false and/or inconsistent with the User’s actual experience.
• In addition, the User represents that: (a) the User bears sole responsibility for the information provided by the User on the Platform and/or to HAAT and/or anyone acting on its behalf; (b) the User will act in accordance with all applicable laws and refrain from any action that may violate applicable law or these Terms of Use; (c) the User will notify HAAT immediately and without delay of any defect and/or suspected defect in the Products and/or the Order.

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Benefits, Gift Cards, Vouchers, and Digital Products

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• HAAT may, from time to time, operate benefit programs, promotions, raffles, marketing campaigns, or other promotional activities, including the distribution of prizes, gifts, benefits, discounts, or credits to Users, for example by inviting new Users to join Haat’s Service ("Invite a Friend Program"). Under such an Invite a Friend Program, Haat may offer Users the opportunity to earn Haat credits as a marketing incentive by inviting eligible friends to register as new Users of the Service, in accordance with terms to be set by Haat and published on the Platform.
• The receipt and redemption of benefits, and their limitations and validity periods, shall be subject to terms set by HAAT from time to time and/or as detailed on the Platform. HAAT reserves the right to change, update, limit, or discontinue any program or benefit at any time, at its sole discretion.
• Benefits do not grant any rights beyond those set out in these Terms of Use. HAAT may cancel, delay, or revoke any benefits, credits, or promotions that were granted in error, in violation of the applicable terms, through misuse, or for any other reasonable reason. Credits, promotions, and benefits cannot be converted to cash, transferred, or sold, unless explicitly stated otherwise. Any tax or payment arising from the receipt or redemption of a benefit shall be borne by the User.
• Participation in any promotion, raffle, or competition shall be subject to specific rules published by HAAT. Such specific rules shall prevail, with respect to the relevant promotion or raffle, over these general Terms of Use regarding any matter addressed therein, unless explicitly stated otherwise. HAAT reserves the right to change, update, or cancel any promotion, competition, or raffle at any time, at its sole discretion and in accordance with applicable law, including the provisions regarding raffles for commercial advertising under the Israeli Penal Law, 1977.
• HAAT may offer Users the option to purchase, redeem, or receive gift cards, vouchers, or digital credits (together, "Purchase Vouchers"), in accordance with the Payment Services Law, 2019 and the Payment Services Regulations (Exemption from the Law), 2022, and subject to terms set by HAAT and published on the website and the Platform.
• Purchase Vouchers can be redeemed solely for the purchase of Products or services from suppliers participating in the HAAT Platform and cannot be converted to cash, transferred, or sold, unless explicitly stated otherwise.
• The maximum amount that may be loaded onto any Purchase Voucher, gift card, or digital credit is 1,500 NIS.
• Purchase Vouchers are non‑reloadable, and charges against them will be made immediately against the available balance only. Deferred payments cannot be made using Purchase Vouchers.
• Purchase Vouchers may be redeemed only with relevant suppliers on the HAAT Platform, as specified on the Platform.
• The validity of gift‑card‑type Purchase Vouchers shall be two years from the date of issuance, and the validity of Purchase Voucher‑type vouchers shall be five years from the date of issuance. HAAT will allow the holder to renew the voucher for an additional identical period upon request, through a simple and convenient process.
• In the event of loss or theft of Purchase Vouchers, HAAT will make reasonable efforts, to the extent possible, to restore the balance in the voucher, subject to verification of the requester’s identity and HAAT's security policies.
• HAAT may grant Users credits or Purchase Vouchers as marketing benefits as part of campaigns, promotions, or loyalty programs (such as the Invite a Friend Program), at its sole discretion and subject to terms published on the Platform.
• Credits or Purchase Vouchers granted as marketing benefits may be used only by the Users to whom they were allocated, in accordance with the applicable terms, and may not be transferred, duplicated, or sold. HAAT may cancel or revoke any credits or Purchase Vouchers that have been misused, granted in error, or granted in violation of the applicable terms.
• HAAT may offer Users a dedicated service for the purchase of digital Products and intangible services (such as viewing subscriptions) via the Platform.

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Payment

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• The User may pay the purchase price indicated in the Order (which includes VAT on Products in accordance with applicable law, as well as delivery fees for the Courier) online by credit card or in cash upon receipt of the Order.
• By confirming the Order on the Platform, you undertake to pay, and are obligated to pay, for the Service, subject to the cancellation, refund, and credit rights set out in these Terms.
• Credit card payment – by choosing to pay by credit card, you agree that the payment will be charged automatically to the credit card details you provided. HAAT uses payment service providers to process payments and does not store your payment card details. Such details are stored and secured by authorized payment service providers in accordance with applicable law. HAAT may request proof of card ownership from the card issuer to ensure receipt of payment for the Order.
• Cash payment – payment for an Order in cash shall be made to the Courier (upon receipt of the Order) or to the Partner (in self‑pickup).
• When payment is made by credit card or digital means, a tax invoice/receipt will be issued to you and provided upon receipt of the Order or sent to you online through the Platform and/or by email. For cash payments, the invoice will be issued by the Partner or the Courier receiving the payment.

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Term and Termination

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• These Terms of Use constitute a binding agreement between you, as a User of the Service, and HAAT, until further notice.
• Either party may terminate the relationship (use of the Service or provision of the Service, as applicable) temporarily or permanently, at any time and for any reason.

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Intellectual Property

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• All intellectual property rights (including, but not limited to, copyrights, database rights, catalog rights, photograph rights, patents, utility models, designs, trademarks, trade names, trade secrets, know‑how, and any other form of intellectual property rights, whether registered or unregistered, including software, methods, systems, databases, applications, graphic files, images, computer code, written materials, and/or any other materials or information) in the Platform and/or the services and/or in connection therewith are the exclusive property of HAAT and/or its subcontractors and/or its licensors. For the avoidance of doubt, these Terms of Use do not grant Users any intellectual property rights.
• HAAT shall not be responsible for any demand, claim, lawsuit, or other legal proceeding relating to infringement of intellectual property rights belonging to its subcontractors and/or licensors and/or Users.
• The User hereby grants HAAT an irrevocable, worldwide, royalty‑free, transferable, and sublicensable license to use, edit, reproduce, distribute, display, and publish any content uploaded to the Platform and/or related to the services that is provided by the User. Such content includes, without limitation, images, data, information, feedback, suggestions, texts, and other materials published or otherwise transmitted in connection with HAAT's Service.

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Liability

• HAAT makes every effort to provide services at the highest possible level and to offer appropriate and complementary ancillary services. Nevertheless, HAAT does not represent or warrant any particular level of quality, suitability, efficiency, or accuracy, or that the services offered will be error‑free or free of malfunctions.
• HAAT is responsible solely for confirming receipt of Orders, conveying the Partner’s consent to execute them, coordinating between the Courier and the Partner, and transferring payments from the User to the Partner. Responsibility for the preparation of Products in accordance with the Order and the timelines displayed on the Platform, as well as the quality of the Products and their packaging for delivery, rests with the Partner. Responsibility for delivery during the performance of the delivery service rests with the Courier who provides services to Haat. If the Partner provides delivery services itself, full and exclusive responsibility for the delivery (including coordination and supply, arrival times, pricing, and delivery fees) rests with the Partner.
• HAAT bears no responsibility, and the User hereby releases HAAT from any liability for any damage or loss of any kind that may be caused to the User and/or any third party in connection with inability to use the Platform, the accuracy of information or content, non‑conformity between a Product and its description, Product defects, communication failures or disruptions, or force majeure, subject to any non‑waivable liability under applicable law.
• The Partner bears statutory responsibility in accordance with applicable law and is solely responsible for defects in Products, content, or preparation of the Order or for other defects in performance of the Order, as applicable to the specific Product. HAAT bears no responsibility for information provided by the Partner through HAAT's Service (including regarding Product descriptions, illustrative images, or Product pricing) and gives no warranty as to the availability, quality, or suitability of the Products.
• Without derogating from the foregoing, HAAT's liability for any damage in connection with a specific incident or Order shall not exceed the price of the Products ordered and paid for by the User in connection with that incident or Order, as applicable.
• HAAT shall not be liable to the User and/or any third party for any indirect, consequential, or special damages arising from the Service and/or use of the Platform.

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Miscellaneous

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• Jurisdiction – These Terms of Use are governed by the laws of the State of Israel, and the competent courts in Tel Aviv shall have exclusive jurisdiction over any dispute relating to this Agreement.
• Assignment – HAAT may assign its rights and obligations, in whole or in part, under this Agreement. The User may not assign such rights or obligations without HAAT's prior written consent.
• Changes – HAAT may change, update, or cancel these Terms of Use from time to time and for any reason by publishing the updated Terms of Use on the Platform or in any other manner. If you do not agree to the updated Terms of Use at any given time, you must cease using the Service. Continued use of the Platform and/or the Service after the Terms of Use have been updated constitutes your agreement to the changes and to the updated Terms of Use.

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Contact Details:

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HAAT Delivery Ltd., Company No. 516136603
Address: 2 Sderot HaPalyam, Haifa
Tel: +972‑4‑6000905
Email: contact@haat.delivery

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This text is a translation of the original Hebrew version and is provided for convenience only. In the event of any conflict or discrepancy between the English version and the original Hebrew version, the Hebrew version shall prevail.